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Privacy Policy

1. Introduction

At AirlineClaims.us, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Full name, email address, phone number.
  • Flight Details: Flight number, airline name, travel dates, booking references.
  • Financial Information: Bank details or payment information (only when a claim is successful).
  • Communication Records: Emails, chat messages, and other forms of correspondence.
  • Technical Data: IP address, browser details, and device information.

3. Purpose of Data Collection

We collect and use your data for the following purposes:

  • To process and manage your compensation claims efficiently.
  • To communicate updates and claim statuses.
  • To comply with legal and regulatory requirements.
  • To improve our website, services, and user experience.
  • To prevent fraudulent activities and ensure data security.

4. Legal Basis for Data Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfill our service obligations when managing your compensation claim.
  • Consent: With your explicit consent for specific uses, like marketing communications.
  • Legitimate Interests: To improve service quality, prevent fraud, and ensure system security.

5. Data Retention

Your data will be retained for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Meet legal and regulatory obligations.
  • Resolve disputes or enforce agreements.

Once no longer needed, your data will be securely deleted or anonymized.

6. Data Sharing and Disclosure

Your data may be shared with:

  • Airlines: To process and pursue your compensation claims.
  • Legal Representatives: If legal escalation is required.
  • Payment Processors: To securely transfer compensation payments.
  • Government Authorities: When legally required.

We never sell your personal data to third parties.

7. Data Security

We implement stringent security measures to protect your personal information, including:

  • Data encryption during transmission.
  • Secure servers with advanced firewalls.
  • Regular security audits to detect vulnerabilities.

Despite our best efforts, no system is 100% secure, and we cannot guarantee absolute data security.

8. Your Data Protection Rights

Under GDPR and other applicable regulations, you have the following rights:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your data.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Data Portability: Transfer your data to another provider.
  • Right to Object: Object to specific uses of your data.

To exercise any of these rights, please contact us at support@airlineclaims.us.

9. Cookies Policy

We use cookies to:

  • Improve website functionality and performance.
  • Analyze user behavior and website traffic.
  • Provide personalized content and services.

You can manage or disable cookies through your browser settings.

For detailed information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before sharing any personal information.

11. Changes to this Privacy Policy

AirlineClaims.us reserves the right to update or amend this Privacy Policy at any time.

  • Changes will be communicated via email or posted directly on our website.
  • Continued use of our services after updates implies acceptance of the new terms.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Contact Us

If you have questions, concerns, or require clarification about this Privacy Policy, please contact us: support@airlineclaims.us